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The Military Guide to Social Listening in Digital Marketing

Allen Davis
5 min readSep 19, 2023

Digital marketing has revolutionized the way we do business. But do you know what’s driving this revolution? It’s the power of Social Listening. But what is it, and why should someone from the military community care?

Understanding Social Listening

Social Listening is the process of tracking conversations around specific topics, keywords, phrases, brands, or industries and leveraging these insights to discover opportunities or create content for those audiences. It’s not just about hearing; it’s about understanding.

Now, you might ask, “Isn’t that the same as social monitoring?” Not quite. While social monitoring looks at metrics like engagement rate and number of mentions, social listening dives deeper into the mood, emotions, and sentiments behind those mentions.

Listen up, folks! In the bustling marketplace of the internet, where everyone’s shouting and few are truly heard, there’s a tool so powerful that it can transform the way you do business online. It’s called Social Listening, and it’s not just some fancy term to impress your friends at a cocktail party. It’s the art and science of tuning into the conversations happening around your brand, industry, or niche. Imagine having a superpower where you can eavesdrop on every whisper, every…

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